LUSH SAMPLES OF ULTRABLAND CLEANSER AND ENZYMION MOISTURISER, FROM THE BOLTON LUSH STORE.
We're in a time where product prices are continuously rising and people have less and less money, meaning occasionally we can fork out for a product of a high value to find it doesn't work for us at all. Away it goes, to the bottom our beauty storage, never to see the light of day again and our bank account suffering because of it. I'd recently been recommended trying the Enzymion moisturiser by Lush as a great product for those of us with oily skin, but I didn't want to pay £13+ without knowing anything about the product. I've heard a lot of people complaining about the service at high end beauty counters who refuse to help or give out small samples for products such as foundations which will set you back £20-30, which is why I'm writing about Lush today, who gave me completely the opposite treatment.
I nipped into Lush that particular day to buy a couple Valentines day themed bits for my latest giveaway, and immediately the shop assistant was up and ready to help me, pointing out all the new themed gifts. She talked me through each product giving demonstrations of everything, helping me to pick which ones I liked best. When making my purchase I asked whether they gave out samples, and she replied they always gave out samples to anyone interested in a particular product, whether they made a purchase in store or not. I'm actually quite surprised I even asked, my Mum always describes me as 'soft' (I'm one of those people who won't take one of the sampler things you see in the supermarket, even if I'm offered), but the assistant made me so comfortable, I didn't mind.
She asked what I'd like to try, and then she asked me about my skintype and current skincare routine. She really seemed she knew what she was talking about, both in terms of general skincare and all the Lush products. She gladly gave me a sample of Enzymion and then suggested the Ultrabland cleanser, explaining different ways it can be used. They definitely don't scrimp on the sample size either, I've used Enzymion most mornings and nights for over a week now, and I still have about 1/4 left. Sadly I didn't get on with the Ultrabland (the smell was most of it), but it was so refreshing for her to actually encourage me to take samples, a complete contrast to a lot of the stories I've heard about beauty counters. I'm definitely going to purchase Enzymion, the sample gave me enough time to see how it worked for my skin, which it really does. I'm seriously gutted to hear that the Lush in my town is closing down, as it's one of the best customer services I've ever had, and obviously I'll have to travel to a Lush store now.
If you're thinking of trying a Lush product, definitely go and ask for a sample, and I'm sure you will receive just as good a service as I did. I'm a bit wary of it being different in busier stores, but I'd hope it wouldn't make any difference. Have you had any positive experiences with Lush or their sampling policy?