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Friday, 25 January 2013


We're in a time where product prices are continuously rising and people have less and less money, meaning occasionally we can fork out for a product of a high value to find it doesn't work for us at all. Away it goes, to the bottom our beauty storage, never to see the light of day again and our bank account suffering because of it. I'd recently been recommended trying the Enzymion moisturiser by Lush as a great product for those of us with oily skin, but I didn't want to pay £13+ without knowing anything about the product. I've heard a lot of people complaining about the service at high end beauty counters who refuse to help or give out small samples for products such as foundations which will set you back £20-30, which is why I'm writing about Lush today, who gave me completely the opposite treatment.

I nipped into Lush that particular day to buy a couple Valentines day themed bits for my latest giveaway, and immediately the shop assistant was up and ready to help me, pointing out all the new themed gifts. She talked me through each product giving demonstrations of everything, helping me to pick which ones I liked best. When making my purchase I asked whether they gave out samples, and she replied they always gave out samples to anyone interested in a particular product, whether they made a purchase in store or not. I'm actually quite surprised I even asked, my Mum always describes me as 'soft' (I'm one of those people who won't take one of the sampler things you see in the supermarket, even if I'm offered), but the assistant made me so comfortable, I didn't mind.

She asked what I'd like to try, and then she asked me about my skintype and current skincare routine. She really seemed she knew what she was talking about, both in terms of general skincare and all the Lush products. She gladly gave me a sample of Enzymion and then suggested the Ultrabland cleanser, explaining different ways it can be used. They definitely don't scrimp on the sample size either, I've used Enzymion most mornings and nights for over a week now, and I still have about 1/4 left. Sadly I didn't get on with the Ultrabland (the smell was most of it), but it was so refreshing for her to actually encourage me to take samples, a complete contrast to a lot of the stories I've heard about beauty counters. I'm definitely going to purchase Enzymion, the sample gave me enough time to see how it worked for my skin, which it really does. I'm seriously gutted to hear that the Lush in my town is closing down, as it's one of the best customer services I've ever had, and obviously I'll have to travel to a Lush store now. 

If you're thinking of trying a Lush product, definitely go and ask for a sample, and I'm sure you will receive just as good a service as I did. I'm a bit wary of it being different in busier stores, but I'd hope it wouldn't make any difference. Have you had any positive experiences with Lush or their sampling policy?



  1. I've had a few samples from Lush in the past, and all of them haven't worked out well with me so I'm glad I got to try them all out properly before purchasing full size. The staff in Lush are always so nice! x

  2. What a lovely post! I've always had great customer service from LUSH and they always seem to be so happy to give you as many samples as you want to try out. If it makes any difference, my local LUSH is always busy on Saturdays when I've been in and they've been just as nice then too :) x

    Evelyn @ We Were Raised By Wolves

  3. Oh I do love Lush!! I definetely need to check out thses valentines themed products :)

  4. that's so cool! I didnt think they'd do that, my last Lush visit ending up in me walking away from the assistant because she was really rude, but next time, hopefully they'll be nice enough to provide me a free sample! x


  5. It's really refreshing to know that some stores out there are obviously so confident in their products they feel they can and should give out samples. When a company doesn't it makes me feel like well maybe they thing you'll use it and not actually come back to buy.

    I don't go into Lush much as I do feel like the staff are a bit too much in your face but I might give it another go soon, especially because its my sisters birthday soon and I know she's dying to get her hands on some stuff. I'm from Bolton too so I'm glad to hear that the staff there are very helpful.


  6. I haven't used lush since I was a pre-teen. I always think of it as quite low-rent. But I've heard so many good reviews from bloggers that I might give a few things a try. Thanks! :) x

  7. Great post! I love Lush and have always had great customer service there (although I've never thought to ask for a sample- shall have to do that!) and love their products.
    Daniella x


  8. i had no idea that they did samples! i imagine i'd still be too chicken to ask though! it's nice you were able to try before cracking out some money, but also that you still managed to find a product you liked! x

  9. I've never bought anything from Lush but after find out they do samples I'm going to pop into the local one soon!

  10. I love LUSH, I started out with bath bombs and soaps and now I use so many of their products! Their shampoo bar (something I NEVER thought I would even try because my hair is so weird) It totally changed my hair, my bangs look amazing after hot yoga and they used to get greasy after just 3 hours at work. But other LUSH products were just so wrong for me, I hated certain body washes and hair products so the samples save the day. I love the honesty of the LUSH employees as well, I've heard them say they don't like how some products smell, lather, etc.

    Glad you're trying out LUSH! xo

  11. I've never really had any samples from Lush before, I need to try some out!

  12. I actually (finally) went into our local Lush today and bought some bath bits and I am totally head over heels in love with the brand again. They are so nice and helpful, I might go and ask for some face mask samples as I love that sort of thing too x

  13. I've never had samples from Lush, but they are always so friendly in my local store. I hate asking at beauty counters for samples too. Once, I was considering a £30 bottle of foundation, it took me about half an hour and a full medical history to get a sample out of the assistant, then when I got it home it gave me a terrible breakout, I would not have been pleased had I bought it.

  14. This has definitely made me want to go to Carmarthen to go to LUSH tomorrow !!! <3
    Thank my darling !! <3

  15. I never knew they gave out samples, it's so refreshing to have a beauty sales assistant who actually wants to help! Might nip in there tomorrow now.

  16. You didn't know they gave out samples? Interesting! Here in Belgium they always ask whether you would like some samples or not. I love the LUSH employees, they're so helpful and they all really know what they're talking about. They don't try to sell things, they really want to help you. Next time, you should ask a sample of the 9 to 5 cleanser. I love it! I got it as a sample a couple of weeks ago and I bought it after I got it. It's truly amazing! Love LUSH. :) xo


  17. i'm often too scared to ask for samples if i'm not buying anything, might give it a go next time i'm in lush after reading this, thank you!

    S x

  18. Oooh I didn't know Lush offered samples! I definitely need to try Enzymion, I think my super oily skin would thank me.


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